Refund and Return Policy

Last updated: August 12, 2026

14-Day Return Period

You may request a return within 14 days after receiving your order. For a voluntary return, the product must be unused, unsharpened, unmodified, in the condition received, and returned with original packaging and accessories. Proof of purchase is required. Nothing in this policy limits mandatory consumer rights.

How to Request a Return

Email Valkron.office@gmail.com within 14 days after delivery and before sending anything. Include your order number, product name, reason for return, and photographs if damaged or defective. Approved returns receive instructions and the correct return address. After notifying us of a return, please send the item back within 14 days. Unauthorised returns may not be accepted.

Return Shipping

For change-of-mind returns, the customer pays return shipping and should use secure, trackable packaging. For an incorrect, damaged-on-arrival, or defective item, ValkronTech Ltd will provide an appropriate remedy and cover reasonable return costs where required.

Knife Safety and Condition

Knives must be securely packaged so no blade or sharp edge can injure a carrier or handler. Used, sharpened, engraved, altered, abused, or improperly maintained products are not eligible for voluntary return, except where mandatory rights apply or the product is defective.

Refunds

We will notify you after inspection. Approved refunds are issued to the original payment method. Where required by applicable law, we will issue the refund within 14 days after receiving the returned item or acceptable evidence that it was sent back. Your bank or payment provider may require additional time to post the refund. Standard delivery charges are refunded when required by law; optional delivery upgrades are generally non-refundable. A refund may be reduced for loss in value caused by handling beyond reasonable inspection where permitted.

Cancellations and Exclusions

Contact us promptly to cancel an order. Cancellation cannot be guaranteed after dispatch. Statutory distance-selling cancellation rights continue to apply. Gift cards and personalised or custom-made products are not eligible for voluntary return, without affecting remedies for defective or misdescribed goods.